INFORMATION

QUALITY AND WARRANTIES

Quality Without Compromises

Dubeau Floors are made from real wood and are renowned for the high precision milling of their fastening system and the finesse of their micro-v edges.

 

They are available in two ¾’’-thick constructions.

 

Solid Wood :

  • Classic construction for hardwood floors.
  • Available in three widths: 2 ¼”, 3 ¼” or 4 ¼” (can vary per model and species).
  • Can be installed on grade level and above.
  • Need a relative humidity between 35% et 55%.
  • Installs nailed or stapled.

 

Engineered :

  • Innovative construction presenting all the characteristics of solid wood with some added benefits.
  • Available in two widths: 3 1/8″ or 4 1/8″ (can vary per model and species).
  • Can be installed on all levels, basement and above.
  • Need a relative humidity between 30% et 80%.
  • Installs stapled or glued.
  • Suitable for radiant heat systems.

Warranties

All Dubeau floors from our three Series (Ultra-Matte, Variation and Brushed) come with a lifetime residential limited warranty on structural default and a 35-year limited residential warranty on the complete wear of the finish.

Wood

Dubeau Floors are available in different species and appearance grades depending on the Series.

The Superior Hardness of Dubeau Floors

International JANKA Scale

The test measures the force required (pounds force) to drive a 7/16 “diameter steel bullet to a depth equivalent to half the bullet. The greater the force required to mark wood, harder and more resistant it will be.

Hard Maple

Canadian Sugar Maple,
the hardest of all Maples

  • Long-lasting and impact resistant.
  • Clear and delicate wood grain.
  • Clean color scheme, from creamy white to light reddish brown.
Red Oak

The most popular species
in North America

  • Proven durability.
  • Unique open wood grain.
  • Rich color scheme,
    from gold to dark brown.
Yellow Birch

North Eastern
emblematic species

  • Yellow Birch is distinct from common White Birch.
  • Medium wood grain with curvy mineral streaks.
  • Varied color scheme, from creamy yellow-white to golden brown with reddish highlights.

Appearance Grade

The look of wood is influenced by the presence and mix of natural characteristics of every tree, of which the main ones are:

KNOTS

Joint of a branch to the trunk

MINERAL STREAKS

Darker variation in the wood grain

SPLITS AND CHECKS

Fine surface opening

  • The grades are segmented based on the quantity and the variation of these characteristics.
  • All Dubeau floors have ZERO opening on their surface.
  • Any naturally opened knots or streaks are filled at production level.
  • All products go through the strictest quality control.

CLEANING & MAINTENANCE

Dubeau Floors are long-lasting and easy to clean and maintain. With some simple practices, they will keep their beauty and elegance for years to come.

GOOD PRACTICES

  • Regularly sweep or vacuum the floor and clean rugs to eliminate hard particles that could eventually diminish the sheen luster or scratch the floor surface.
  • Clean as needed with a lightly wet mop or a cloth.
  • If you use a floor cleaner, only use one specifically made for wood floors (for example, the cleaner from BONA) and follow manufacturer’s instructions.
  • Placing area rugs in entryways helps increase protection against abrasion and humidity.

DO NOT

  • Never leave liquid accumulation on the floor. It could penetrate between the planks and darken the wood or even damaged the finish:
    • Never pour liquid cleaner directly on the floor.
    • Never use a steam cleaner.
    • Never use a soaking wet mop or cloth.
  • Never use wax or an oil-based cleaner as they might damage the finish of the floor and leave the surface slippery, sticky or hard to clean.

FREQUENTLY ASKED QUESTIONS

1. What makes Dubeau Floors different from its competitors?

Dubeau hardwood floors are made in Canada and feature distinctly smaller, four-sided bevels and a 35-year finish wear-through limited warranty. Our finishes are environmentally friendly and are free of VOCs, formaldehyde and solvents.

 

2. Where are Dubeau Floors made?

Dubeau Floors are made in Canada at our facility in St. Norbert, Quebec (one hour North East of Montreal).

 

3. What kind of warranty does Dubeau Floors provide?

We provide a finish wear-through limited warranty of 35 years (under normal residential use) and a limited lifetime structural warranty against manufacturing defects for most of our products. Dubeau Floors warranties are valid for as long as the original buyer remains the homeowner. See our Quality and Warranty section for more information.

 

4. Which species of wood is the hardest?

Based on wood density, Hard Maple is the hardest Canadian species, followed by Red Oak and Yellow Birch. Remember, even the hardest woods may sometimes dent or scratch.

 

5. Are ¾” thick floors nailed or glued down?

All ¾” (19 mm) solid hardwood floors must be nailed or stapled down. Our recently introduced line of ¾” thick engineered hardwood floors can be glued or stapled down in basements and on or above ground level, and can also be installed over radiant heating systems.

 

6. Do hardwood floors show variations in colour?

As a natural product, wood has colour variations that give it unique character and beauty. No matter what type of wood is used, no two hardwood floors will ever be the same.

 

7. Are hardwood floors prone to denting?

Like its name implies, hardwood is strong and durable. However, dents will occur when the natural cell structure of hardwood is subjected to a concentrated pressure.

 

8. What type of finish are Dubeau Floors products given? How many coats are applied?

Since the quality of a finish is not directly related to the number of coats, Dubeau Floors’ premium quality finish depends more on factors such as thickness of the finish and strict compliance to the highest professional application standards.

 

9. How should a hardwood floor be cleaned?

It is important to use a hardwood floor cleaner applied with a clean cloth or a mop (note: always apply a liquid cleaner directly to the mop). Water and soap are NOT recommended.

 

10. Why do hardwood floors sometimes squeak?

In order for floors to squeak, a certain amount of movement must be present. As indicated by the National Wood Flooring Association (NWFA), squeaking results from movement of the wood flooring system, subfloor system or underfloor supports. It can also result from inadequate or improper nailing, from a weak subfloor, or from the floor being subjected to excessive moisture or excessively dry conditions. Since excessive humidity or dryness may also cause squeaking, relative humidity in the home should be maintained within recommended levels of 35%-55% for a solid floor and 30%-80% for an engineered floor.

 

11. Can pets leave scratch marks on a hardwood floor?

No finish can fully resist the scratching abilities of a “Fluffy” or “Fido” – not even the toughest car paints! Hardwood floors, although durable, are not 100% scratch resistant. However, Dubeau now offers hardwood floors made of Red Oak with a brushed texture. One of the advantages of wire-brushed flooring is that it lessens the appearance of everyday wear and tear.

 

12. Can a Dubeau hardwood floor be refinished?

Yes. We recommend that our customers contact their Dubeau Floors retailer or use web research engines for information on local hardwood refinishing companies.

 

13. Can Dubeau solid hardwood flooring be installed in bathrooms and kitchens?

Water and wood don’t mix. Wood is not recommended for bathrooms but can be installed in kitchens providing water spills are wiped immediately to avoid potential damage.

 

14. What are the correct humidity levels for installing Dubeau hardwood flooring?

Every home with a solid hardwood floor should have a hygrometer (humidity meter) to help maintain ideal humidity levels. Homeowners should use a humidifier when relative humidity falls below 35% and a dehumidifier when levels exceed 55%. A quality air exchange system is also recommended. It is important to maintain the recommended relative humidity levels between 35% and 55% for a solid floor and between 30% and 80% for an engineered floor.

 

15. Can Dubeau solid hardwood flooring be installed in basements?

Dubeau solid hardwood floors can only be installed at ground level and above. However, our engineered hardwood floors can be installed in basements.

 

16. Why is my wood floor lighter where my area rug was?

Wood is light sensitive and, therefore, subject to colour change. Over time, it will take on a darker, richer tone that varies according to wood type and level of light exposure. By rotating furniture or repositioning area rugs from time to time, homeowners can avoid sharp contrasts or “tan lines” on their floors. (Note: a breathable, mesh or grid patterned underlay is recommended for area rugs. Avoid rubber underlays.)